Customer Support Executive

6 - 8 years

0 Lacs

Posted:1 month ago| Platform: Foundit logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

This job is provided by apna.co Location:5th Floor, Tower-A, Subramanya Arcade12, Bannerghatta Road, Opp. to Jal Bhavan RoadBTM Layout, Bengaluru, Karnataka 560029Hiring for: Customer Support Executive Fusion CX

Eligibility Criteria

Graduate / Undergraduate6 months to 2 years of BPO / Customer Support experience preferredFreshers with excellent communication skills are welcomeLanguages Required: Fluent in Hindi & English

Shift Timings

Rotational shifts between 8:00 AM 8:00 PM (Any 9-hour shift)6 days working with 1 rotational week off

Key Responsibilities

Customer Interaction:
  • Handle inbound & outbound calls or chats
  • Assist customers with queries on products, services, billing, and orders
  • Deliver accurate and complete information using company tools

Issue Resolution

  • Troubleshoot problems efficiently
  • Escalate complex issues when needed
  • Ensure customer satisfaction through timely follow-up

Documentation & Reporting

  • Log customer interactions in CRM systems
  • Maintain records of feedback and complaints

Feedback Collection

  • Gather insights from customers to improve service
  • Participate in feedback and survey processes

Cross-Functional Collaboration

  • Work with internal teams (Tech, Billing, Logistics) to resolve issues
  • Provide valuable insights to improve customer experience

Adherence To Protocols

  • Follow company SOPs and scripts
  • Meet performance targets (TAT, CSAT, resolution rate, etc.)

Skills Required

Strong verbal communication in Hindi & EnglishProblem-solving and analytical thinkingPatience, empathy, and professionalismBasic computer knowledge (CRM tools, MS Office, etc.)Ability to multitask in a fast-paced environment

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Fusion CX logo
Fusion CX

IT Services and IT Consulting

Tech City

RecommendedJobs for You