Customer Support Executive Fresher Job

Job Description

About the job: Key responsibilities: 1. Track delivery SLAs, order fulfilment, issue resolution, client expansion, and overall client satisfaction 2. Monitor day-to-day operations via dashboards and coordinate with internal ops, tech, and city teams to resolve delivery hiccups swiftly 3. Build strong, proactive relationships with client POCs, share performance insights, work on account growth, and ensure client retention 4. Identify process bottlenecks and push for operational improvements while working closely with warehouse and delivery teams to ensure seamless execution 5. Prepare weekly and monthly reports on account performance Who can apply: Only those candidates can apply who: Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-06-20 23:59:59 Other perks: Informal dress code, Free snacks & beverages Skills required: MS-Excel, Client Relationship Management (CRM), Client Relationship, Effective Communication and Customer Support About Company: Zippee is India's 1st quick commerce logistics platform for e-commerce brands. Brands can connect their online stores to Zippee & kickstart quick commerce via our network of dark stores & last-mile fleets across India. This approach significantly improves customer loyalty, logistics costs, and RTOs. We're backed by VCs & founders of India's largest unicorns.