Customer Support Executive Fresher Job

Job Description

About the job: As a Customer Support Executive at Hcube Wowcarz Private Limited, you will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills. Your proficiency in MS-Excel and MS-Office will be essential in managing customer data and resolving inquiries promptly. Your English proficiency, both spoken and written, will be key in providing clear and concise responses to customer queries. Key responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a professional and timely manner. 2. Maintain accurate records of customer interactions and transactions in MS Excel. 3. Collaborate with other departments to resolve customer issues and provide feedback for process improvement. 4. Ensure customer satisfaction by addressing concerns and providing solutions that meet their needs. 5. Assist in creating and updating customer support documentation and FAQs. 6. Identify and escalate priority issues to the appropriate team members for resolution. 7. Continuously strive to improve customer service processes and procedures to enhance the overall customer experience. If you are a proactive and customer-focused individual with strong communication skills and a passion for providing excellent service, we invite you to join our team and make a difference in the lives of our customers. Apply now and be a part of our dynamic and growing company! Who can apply: Only those candidates can apply who: Salary: ₹ 2,00,000 - 3,00,000 /year Experience: 0 year(s) Deadline: 2025-06-22 23:59:59 Other perks: Free snacks & beverages, Cab/Transportation facility Skills required: MS-Office, MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Effective Communication About Company: Wowcarz has been delivering self-driving car rental services since August 2016. Wowcarz makes your traveling dream come true with our best car rental deals in Bangalore, India. We are the best self-driving car rental providers with outstanding customer service. We are the best competitors in Bangalore city with affordable prices on top of quality.