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FiveS Digital
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Customer Support Executive

Customer Support Executive

FiveS Digital

1 - 5 years

0 Lacs

jamshedpur jharkhand

Posted:4 days ago| Platform: Shine logo

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Skills Required

customer support online support technical support customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Support Executive at FiveS Digital, located in Jamshedpur, your main responsibility will be to handle day-to-day customer interactions. You will provide online and technical support to customers to ensure their satisfaction. Your role will involve managing customer inquiries, resolving issues promptly, and upholding high service standards. You will work alongside a dynamic team that is committed to delivering exceptional customer service. Key Responsibilities: - Interact with customers on a daily basis to address their queries and concerns. - Provide online and technical support to customers to assist them with any issues they may encounter. - Resolve customer issues efficiently and effectively to ensure a positive customer experience. - Maintain high service standards by following established processes and procedures. - Collaborate with team members to collectively deliver exceptional customer service. Qualifications Required: - Previous experience in a customer support role would be advantageous. - Strong communication skills, both verbal and written, to effectively interact with customers. - Ability to troubleshoot technical issues and provide appropriate solutions. - Excellent problem-solving skills to address customer concerns promptly. - A customer-centric approach with a focus on delivering high-quality service. (Note: The additional details about the company were not present in the job description provided.),

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Customer Support Executive