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Customer Support Executive - Female

Customer Support Executive - Female

Genxlead

0 - 5 years

1 - 3 Lacs

chennai

Posted:3 weeks ago| Platform:

Apply

Skills Required

hindi customer support domestic voice process voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from Genxlead..!

We are excited to announce an opportunity to join our team at Genxlead Retail Pvt. Ltd (Shyaway.com) for the position of Customer Support Executive.

Job Details

Must be fluent in Hindi and English

We are looking for a skilled Customer Service Representative to provide outstanding support and promote customer satisfaction throughout the organization. The goal is to enhance customer loyalty, ensure a smooth service experience, and meet or exceed customer expectations.

Roles and Responsibilities

Handle customer complaints and provide appropriate solutions within specified time limits.
Identify and assess customer needs to achieve satisfaction.
Build and maintain strong relationships and trust with customer accounts.
Manage large volumes of inbound calls efficiently.
Provide accurate, valid, and complete information using the right tools and methods.
Follow communication procedures, guidelines, and policies.
Take initiative to go the extra mile in engaging customers.
Demonstrate strong phone etiquette and active listening skills.
Multitask, prioritize, and manage time effectively.
Adapt to different customer personalities and situations.
Proven customer support experience (minimum 6 months) is mandatory.

How to Apply

poojalakshmi.m@genxlead.com

For more details, you may contact Ms. Poojalakshmi (HR) at 7200970686.

Shortlisted candidates will be contacted for further rounds of interviews.

Regards,

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