Job Description

Greetings from IntouchCX ! We are currently Hiring for International Non Voice Process | Email and Chat support Contact : HR Ken Phone number : 7406234123 Email I'd : kenialbert.hr@intouchcx.com Location: Bangalore( Face to Face Interview)If you're interested in this position, you can revert me back or you can directly contact me on the above number. The role of the Customer Service Associate (CSA) - Non Voice , will be responsible for:- Having daily interactions with the customer to handle issues from end to end via chat and Email Going the extra mile to engage customers in solving issues and ensuring satisfaction Quickly and effectively building rapport with customers while diagnosing and resolving issues Providing white glove service and having the ability to provide an overall excellent customer experience • Managing customer expectations regarding estimated response times. Requirements :- An obligation to deliver exceptional customer service Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems • Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer Actively listen to the customer, and show empathy and patience • Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken Ensure policies and procedures are followed on all calls Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer Learn and retain a thorough working knowledge of all existing and new process and procedures • Achieve assigned Key Performance Indicators e.g. Chat Quality, CSAT & DSAT • Attend Team Meetings/additional training sessions as scheduled • Performs other duties as assigned. Educational/Work Experience and Requirements:- Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus Must have at least six months customer service experience or equivalent Benefits:- An attractive compensation package with performance-based incentives Incredible learning and growth opportunities Outstanding rewards and recognition program & employee engagement activities Free Food and Transport while working on-site Medical Insurance Contact : HR Ken , Phone number : 7406234123 Email : kenialbert.hr@intouchcx.com