Customer Support Executive

Customer Support Executive (Customer Communication Specialist)

Location: Ahmedabad

Employment Type: [Full-time] - Work From Office

Key Responsibilities:

Customer Communication & Engagement

• Handle multi-channel communication: Manage and respond promptly to customer inquiries, feedback, and issues via phone, email, live chat, and social media platforms.
• Issue Resolution: Diagnose, troubleshoot, and provide accurate, timely, and complete resolutions to customer problems, escalating complex issues to the appropriate internal teams when necessary.
• Documentation: Accurately document all customer interactions, feedback, and resolutions in the CRM system to track common issues and inform product/service improvements.
• Outreach: Conduct proactive approach on follow-ups on submitted quotations.

Team Collaboration

• Collaborate effectively with cross-functional teams (e.g., Technical Support, Sales, and Marketing) to expedite customer process.
• Participate in team meetings, training sessions, and continuous learning programs to stay updated on product knowledge, support processes, and industry best practices.

Required Qualifications

• Experience:
• 1to3 years of proven experience in a Customer Support, Customer Service, or Communication-focused role.
• Communication Skills: Well versed written and verbal communication skills, with a native-level proficiency in [e.g., English].
• Technical Proficiency: Working knowledge of CRM or ERP software (e.g., Salesforce, and ERP etc.) and familiarity with support tools.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to handle stressful situations calmly and professionally.
• Education: Any Engineering or Master's Degree Holder.

How to Apply

Please submit your resume to [email protected]

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person