Customer Support Executive

Job Description

Job Title: Customer Service Executive Location: Noida Department: Customer Support / Service Job Type: Full-Time Experience: 1–3 years preferred Salary: 20,000-35000 Job Summary: We are seeking a customer-focused and enthusiastic Customer Service Executive to manage customer interactions and provide exceptional service across phone, email, and messaging platforms. The ideal candidate should be proactive, empathetic, and able to resolve queries promptly while maintaining a positive brand image. Key Responsibilities: Handle incoming customer queries via phone, email, and chat in a timely and professional manner. Provide accurate product/service information and resolve issues effectively. Maintain detailed records of customer interactions, feedback, and resolutions. Follow up with customers to ensure their issues are resolved and satisfaction is achieved. Collaborate with internal departments (sales, logistics, technical, etc.) to resolve customer concerns. Assist in maintaining a customer service knowledge base and FAQ documents. Identify recurring customer issues and suggest improvements to internal processes. Ensure all communication adheres to company policies and service standards. Required Skills and Qualifications: Bachelor’s degree in any discipline. 1–3 years of experience in a customer-facing role (preferably in customer service or support). Strong verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Basic computer skills and familiarity with CRM tools. Excellent problem-solving and interpersonal skills. Fluency in [English / Local Language as applicable]. Preferred Qualifications: Experience in a product-based or service-driven company. Familiarity with customer support software (e.g., Freshdesk, Zendesk, or similar). Ability to handle difficult customers with patience and professionalism. Show more Show less