Customer Support Executive

Job Title: Customer Support Associate

Job Description:

Dhruv Tax Consulting Pvt. Ltd. is looking for enthusiastic and detail-oriented Tax Associates to join our International Voice Process team. In this role, you will handle inbound and outbound calls, assist international clients with tax-related queries, and provide accurate solutions. You will also be responsible for clarifying client doubts, ensuring customer satisfaction, and maintaining high-quality standards in communication.

Key Responsibilities:

• Handle inbound & outbound international voice calls.
• Clarify clients tax-related doubts in a professional and clear manner.
• Maintain accurate client records and update system databases.
• Ensure compliance with company standards and client confidentiality.
• Deliver exceptional service and build long-term client trust.

Requirements:

• Excellent communication skills in English (both verbal & written).
• Prior BPO/KPO/voice process experience preferred, but freshers with strong English skills may also apply.
• Ability to handle clients professionally and with patience.
• Basic knowledge of finance/taxation is a plus but not mandatory (training will be provided).
• Comfortable working in the US Night Shift.

Job Details:

• Work Location: Shaikpet, Hyderabad
• Shift Timings: 9:00 PM – 6:00 AM IST
• Working Days: Monday to Saturday (Sunday off)
• Cab Facility: Not provided
• Job Type: Full-time, On-site

Why Join Us?

Exposure to international tax processes.

Professional growth in a stable and growing company.

Performance-based incentives and supportive team environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person