Job Description

URGENT HIRING FOR CUSTOMER SUPPORT EXECUTIVE CUM RECEPTIONIST DIYA GREENCITY PRIVATE LIMITED a real estate company is seeking a highly motivated and customer-focused CRM Executive to join our team on FULL Time ON SITE basis for the affordable group housing project Diya Greencity in Raj Nagar Extension Ghaziabad, Uttar Pradesh, India. This project is built under affordable housing policy of Awas Bandhu, U.P. Housing & Development Board. Uttar Pradesh Government. This is an excellent opportunity to provide exceptional customer satisfaction in successful large-scale housing project . Associating with projects built directly under state government policy will help in growth of individual seeking career in similar fields Role & responsibilities Handle customer inquiries, provide prompt and accurate responses, and resolve issues efficiently. Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach. Collaborate with the sales team to provide seamless support throughout the sales process. Utilize CRM software to track customer interactions, document inquiries, and generate reports. Analyze customer data to identify patterns, trends, and opportunities for improvement. Ensure compliance with company policies and procedures, as well as legal and regulatory requirements. Contribute to the development and implementation of CRM processes and protocols. Continuously update product knowledge to provide accurate information to customers. Strive to exceed customer expectations and contribute to a positive and collaborative team environment. Preferred candidate profile Excellent verbal and written communication skills in English and Hindi. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Detail-oriented with strong organizational and problem-solving skills. Work Timings : Monday to Saturday 9.00 am to 6.00 pm If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a dynamic and challenging environment, we invite you to join our team. Together, we can make a difference in the lives of our valued customers. Email ID : hr@diyagreencity.com Call / Whatsapp : +91-7838846733 Project Website : https://diyagreencity.com Project Site : https://goo.gl/maps/haYVq2xkUxJvBZMz6