Customer Support Executive (CSE)

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction and loyalty.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media.

• Provide accurate, valid, and complete information by using the right tools and resources.

• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

• Maintain a positive, empathetic, and professional attitude toward customers always.

• Identify customer needs and assist them in using specific features or services.

• Collaborate with other departments to ensure seamless customer service.

• Keep records of customer interactions, process customer accounts, and file documents.

• Follow communication procedures, guidelines, and policies.

• Escalate unresolved issues to the appropriate internal teams.

• Assist in creating reports on customer feedback and service trends.

Requirements and Skills:

• Proven experience as a Customer Support Executive, Customer Service Representative, or a similar role.

• Excellent communication and interpersonal skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Strong problem-solving skills and attention to detail.

• Proficiency in Microsoft Office Suite and customer service software.

• Ability to work independently and as part of a team.

• [Educational Requirement: B.Sc computer science, BCA or any relevant degree
• Benefits: Competitive salary and performance-based incentives.

If you are a proactive individual with a passion for customer service and problem-solving, we invite you to apply and become a valued member of our team.

• Comprehensive training and development programs.

• Opportunities for career growth and advancement.

• Flexible work environment.

Interested candidates, apply in our career site: https://jobs.stutzen.co/jobs/Careers

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person