Customer Support Executive (CSE)

Job Description

Position: Customer Support Executive

Location: Gurgaon, Haryana Company: Redcliffe Labs

Address: Unitech Cyber Park, Tower C, 7th Floor

Sec 39, Gurgaon

Job Summary:

Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Excellent communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. Customer orientation and ability to adapt/respond to different types of characters. Very Good English Communication skills. Minimum 1 Years required in Customer Support Executive profile

Key Responsibilities: Respond to customer inquiries via phone, email, chat, and social media promptly and professionally. Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, and selecting the best solution. Provide accurate, valid, and complete information by using the right methods and tools. Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. Maintain a positive, empathetic, and professional attitude toward customers at all times. Keep records of customer interactions, process customer accounts, and file documents. Follow communication procedures, guidelines, and policies. Stay updated on product knowledge and company policies to provide accurate and timely information. Collaborate with team members and other departments to ensure overall customer satisfaction.

Required Skills & Qualifications:

Excellent communication and soft skills Experience with customer support software, databases, and tools. Strong problem-solving skills and the ability to think analytically. Ability to work independently and as part of a team. Patience and the ability to remain calm under pressure. Multilingual abilities are a plus. Flexibility in shifts

Job Type: Full-time

Pay: ₹17,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person