Customer Support Executive

Job Description

Duties and Responsibilities  Answers inquiries by clarifying desired information; researching, locating, and providing information  Determines requirements by working with customers  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.  Fulfills requests by clarifying desired information; completing transactions; forwarding requests.  Cross sell Education Requirements Under Graduates/Graduates Experience Requirements Fresher/ 1 -2 year experience (Customer service in banking or any field) Skills and Abilities  Versant 3 or Svar equivalent  Basic Telephone Etiquettes and basic computer skills  Ability to write, read and speak English to suit business need  Agent should be able to communicate in English, Hindi  Regional language proficiency as required  Decision Making, numerical ability & logical reasoning  Customer Focus and Being Attentive