We are looking for Customer Support Executives who will be responsible to manage customer grievances and address their queries, requests or complaints. The nature of these calls can vary from inquiring about the product delivery to returning the product. The agent needs to possess persuasive skills to retain customers and provide an end-to-end resolution.

Roles and Responsibilities

Make calls and address customer's queries, requests, or complaints
Handle customer inquiries over the phone as well as via email
Manage and resolve customer complaints
Provide customers with product and service information
Research required information using available resources
Follow up with customers as committed or whenever required
Document call information

Key Competencies and Skills

Verbal and written communication skills
Typing speed of minimum 28 wpm with 90% accuracy
Listening skills, problem-solving and problem analysis
Customer service orientation
Negotiation skills
Good adaptability and judgement skills

Education and Experience

Graduate fresher or Undergrad with a minimum 1 year of BPO experience
Proficient with relevant computer applications
Good typing skills

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Customer Support Executive - Client Servicing