Customer Support Executive

Careernet

1 - 5 years

1 - 3 Lacs

bengaluru

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Skills Required

international voice process us heathcare communicative english customer support executive us voice process medical billing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle outbound calls related to healthcare services within the US healthcare system.
Proactively reach out to members to provide support, resolve issues, and ensure a positive experience.
Identify and address varying levels of member complexity and communicate effectively.
Ensure strict compliance with HIPAA regulations and other healthcare-related guidelines.
Resolve member inquiries efficiently and professionally, escalating complex cases as required.
Maintain accurate and detailed records of member interactions in CRM tools or other platforms.

Preferred candidate profile

Proven experience in outbound voice processes, preferably in the US healthcare sector.
Strong verbal and written communication skills with a focus on empathy and professionalism.
Basic knowledge of healthcare processes and medical terminologies (preferred).
Exceptional problem-solving and multitasking abilities.
Typing speed of 25 WPM with 95% accuracy.
Familiarity with CRM software or call center tools (a plus).
Willingness to work night shifts.

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