Customer Support Executive

Role & responsibilities

• Customer Interaction: Respond promptly to customer inquiries via phone, email, and chat regarding the attestation process, requirements, timelines, and pricing.
• Attestation Process Guidance: Assist customers in understanding the steps involved in the document attestation process for various countries and guide them through document submission and collection.
• Documentation Support: Verify and validate required documents, ensuring that they meet the necessary criteria for successful attestation.
• Customer Support: Resolve any customer issues or concerns related to the attestation process, including delays, rejections, and follow-ups.
• Database Management: Maintain accurate records of customer interactions, document status, and requests using the companys CRM system.
• Collaboration: Work closely with the operations and legal teams to ensure that all attestation requests are processed efficiently and in compliance with relevant legal requirements.
• Process Improvement: Provide feedback on process inefficiencies or customer pain points to help improve the overall customer experience.
• Status Updates: Proactively keep customers informed about the status of their attestation requests and provide updates on any delays or issues that may arise.

Requirements:

• Experience:

  Minimum 1-2 years of experience in customer service or customer support, ideally in the attestation or legal services industry.

• Communication Skills:

  Excellent verbal and written communication skills. Ability to explain complex processes clearly and in simple terms.

• Attention to Detail:

  Strong attention to detail to ensure all documentation is accurate and in compliance with the required standards.

• Customer-Centric:

  An approachable, and professional attitude with a focus on delivering exceptional customer service.

• Problem-Solving:

  Strong analytical and problem-solving skills to address customer concerns and offer solutions effectively.

Job Type: Full-time

Benefits:

• Health insurance

Work Location: In person