Customer Support Executive

Key Responsibilities:

● Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses.

● Assist customers with product information, services, and troubleshooting.

● Maintain a deep understanding of Biotecnika’s offerings to provide high-quality support.

● Address customer complaints professionally, ensuring quick and effective resolution.

● Work closely with internal teams (Sales, Marketing, and Technical) to improve customer experience.

● Maintain detailed records of customer interactions and feedback using CRM tools.

● Follow up with customers to ensure satisfaction and build long-term relationships.

● Support sales and marketing initiatives by providing insights from customer interactions.

● Stay updated on industry trends and Biotecnika’s latest services and offerings.

● Should be proficient in handling common technical issues in Google Chrome and Windows PC of the customer by taking remote sessions.

Required Skills & Qualifications:

● M.Tech, B.Tech, B.Com, M.Com and MBA.

● 1-3 years of experience in customer support.

● Excellent verbal and written communication skills.

● Strong problem-solving and interpersonal skills.

● Ability to multitask and manage time efficiently.

● Proficiency in CRM software and customer support tools is a plus.

● Customer-oriented mindset with a proactive approach to resolving issues.

● Prior experience in handling B2B and B2C customer interactions.

● Familiarity with industry regulations and compliance standards.

● Experience in technical support or biotech-related customer service.

Why Join Biotecnika?

● Exciting Industry: Work at the forefront of biotechnology and life sciences.

● Career Growth: Opportunities to develop your skills and grow within the organization.

● Learning & Development: Continuous learning through training and workshops.

● Supportive Work Culture: A dynamic, employee-friendly environment that values teamwork.

● Networking Opportunities: Connect with leading professionals and experts in the industry.