Customer Support Executive

Job Summary

Designation Executive Techno-commercial

1. Attending the phone call, analysis of the calls, answering the techno-commercial queries or directing the call to the concerned department.

2. Preparing Quotations, Rate contracts, tenders and Follow up of Quotation receipts and orders, analysis of daily reports of the sales team, promoting the offers to the customers, maintaining the business record, Official communications.

3. Strong communication with the customer. Proper and accurate reply to the customers in a stipulated timekeeping

4. Proper coordination, strategic discussions, direction to the field people including our principles company people based at Pune.

5. Sending technical mailers to the customer periodically for new products as and when come. Launching at least two fast flowing products in a week by email or telecom to the customer with the help of technical Support person,

6. Planning and implementing the new product/business strategies for aggressive promotion of the products. Creating and maintaining the customer database with the product consumption.

7. Strong follow ups of the ongoing leads, projects with the help of sales executives maintaining the authentic records of the field activities.

8. Proper coordination with the distribution network. You have to have the control and information of each and every aspect in the office, at principles and at the customers.

9. This is a full time office job.

10. Majority of the work is on emails, telephone with the client.

11. The person should have a good communication skill

12. Should have fundamental knowledge of the life sciences so that can talk to the clients properly.

13. Should be target oriented in terms of replying and addressing customer queries, sending quotations/ tenders/rate contracts in time.

14. The person should be aggressive to close the orders in our favor with the aggressive follow ups and convincing capabilities.

15. Should have spirit to reach to maximum customers by means of calling/ emails and any other digital media possible.

16. www.bioresourcehealthcare.com