Customer Support Executive

Job Description

Position: Customer Support Executive Location: Onsite - Udaipur (Raj.) Job Type: Full time/ Permanent Company: Beyoung Folks Private limited About Beyoung - Beyoung is a fast-growing fashion brand that curates the latest fashion trends with a focus on premium quality, diverse collections, and pocket-friendly prices. Since 2018, we’ve expanded from selling T-shirts and mobile covers to countless products, including our own brand Beyoung Originals, such as boxers, winter collections, shirts, chinos, and jeans. We have more than a million users, and our team is expanding quickly as we grow towards becoming the leading fashion brand and the only shopping destination for fashion enthusiasts. Our team members are passionate and enthusiastic about our brand and our growth. We continue to keep our USP (unique selling point) intact by offering the best materials, beautiful designs, diverse collections, and unbeatable prices. We believe in empowering people to look and feel confident every day, and we take pride in the high quality of our apparel. Our team is always available to answer any questions, and we offer online support without ever asking for sensitive information. Role Description This is a full-time on-site role for a Customer Support Executive located in Udaipur. Proficient in English, with a minimum proficiency level of B1 or B2. The Customer Support Executive will be responsible for providing excellent customer service and technical support via online channels to ensure customer satisfaction. This includes handling customer inquiries, resolving issues, and providing product information. Qualifications Customer support, customer satisfaction, and customer service skills Technical support skills Excellent written and verbal communication skills Ability to multitask and problem-solve Experience in an online customer support role is preferred Bachelor's degree in a relevant field is preferred Relevant skills and qualifications that would be beneficial include familiarity with fashion e-commerce, proficiency in multiple languages, and experience with CRM software. Show more Show less