Customer Support Executive

Job Description

Astroved looking for a driven and experienced Senior Customer Support Executive to bolster our Customer Support Team. Role & responsibilities Recruit potential customers by recommending our services/products and demonstrating how they benefit the customer personally Answer any questions the customer may have about available products and services Establish new customer accounts, recording account information on written forms or digitally Listen to customer concerns and complaints with the goal of identifying the causes of the problem Select appropriate responses to customer issues and work quickly to resolve them Anticipate customer needs, following up with previous customers to offer reorders or additional services Dedication and ability to manage multiple tasks in a pressured environment Answering customers inquiries through voice call, email, chat, or ticketing system. Follow up on customer satisfaction Making sure that customer's Issues are attended and all of their concerns are resolved immediately. Flexibility to work different shifts (including evenings, weekends, or holidays) Preferred candidate profile Excellent written and verbal communication skills is mandatory. Multilingual skills will catch our attention 2+ years of Experience in Customer service experience Compassionate with a high level of empathy Interpersonal skills Listening skills Problem analysis and problem-solving Attention to detail and accuracy Diploma or Degree equivalent Must have experience in Customer Support field for more than 6 months Perks and benefits Upto 3.5 lakhs per annum plus monthly incentives and allowances extra Preferred a candidate who can join immediately or short notice no more than 10 days. How to Apply: Interested candidates can walk in to the office Monday to Friday, from 10:00 AM to 03:00 PM, or apply directly through this post, or send their resume to arunkumar@astroved.com.