Customer Support Engineer

Job Description

Position: Customer Experience Engineer (Ahmedabad | WFO) Experience: 2–4 Years We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting customer SLAs and satisfaction goals. 🔧 Key Responsibilities: Provide technical support and issue resolution Handle tickets via ITSM and meet SLA targets Troubleshoot using Linux, networking, and virtual environments Maintain documentation and RCA reports Ensure a collaborative team environment ✅ Skills Required: Application support experience Proficiency in Linux, Networking, and basic DB knowledge Strong communication and problem-solving skills Positive, customer-first attitude ⭐️ Nice to Have: RedHat / DB / Microsoft Admin Certifications Experience with SLA, escalations, and time-series databases. Show more Show less