Customer Support Coordinator

Job Description

Key Responsibilities:Handle incoming customer calls, emails, and chats professionally and efficiently Resolve product or service-related queries, complaints, and issues in a timely manner Provide accurate information about products, services, or policies Maintain records of customer interactions and transactions Follow up with customers to ensure their issues are resolved Coordinate with internal teams for order processing, issue resolution, and technical support Identify and escalate priority issues to the appropriate team or supervisor Maintain a positive, empathetic, and professional attitude toward customers at all times