Customer Support - Blended Process Professional

0 - 5 years

1 - 3 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

  • Handle customer inquiries and resolve issues professionally.
  • Provide excellent customer service through various channels, including phone, email, and chat.
  • Work effectively in a fast-paced environment to meet productivity targets.
  • Collaborate with team members to achieve common goals.
  • Analyze customer feedback and suggest improvements to processes or procedures.
  • Maintain accurate records of customer interactions and transactions.

Job Requirements

  • Minimum 1 year of experience in customer support or a related field.
  • Strong communication and problem-solving skills.
  • Ability to work in a blended process environment, including both inbound and outbound calls.
  • Experience working with international clients is preferred.
  • Strong analytical and troubleshooting skills.
  • Ability to adapt to changing situations and priorities.

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