Posted:1 day ago|
Platform:
On-site
Full Time
· Handle all inbound and outbound communication with customer
· Receive, record and resolve inbound emails,chat and phone calls
· Gather client requests in a clear and concise manner, execute the requests in a timely and process oriented manner
· Investigate, identify issue type and use call scripts to resolve customer queries proactively and within time frame
· Maintain complete ownership of issue resolution within pre-established timelines with the customer
· Follow all the processes laid down and ensure compliance at all times
· Ensure delivery on KPIs (SLA & Customer Satisfaction)
· Contribute to process and product improvements through tangible suggestions
· Graduation mandatory
· Must have Excellent Verbal and written English skills
· Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers
Minimum 0-2 years experience of Technical Customer Support - email, hosting & Domains, troubleshooting / diagnostics required.
Ability to quickly grasp knowledge of product functionality
Self motivated, detail-oriented and organized work orientation. Must operate with a sense of urgency.
Excellent analytical, problem solving skills
Able to work independently and efficiently to meet deadlines
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,274.44 per month
Schedule:
Work Location: In person
Speak with the employer
+91 7019217331
AV International
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