Customer Support Associate

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About the Role:

Customer Support Associate

Key Roles and Responsibilities:

• Handle calls from international customers in a professional manner.
  
• Provide accurate information and resolutions to customer queries related to products, services, or technical issues.
  
• Maintain strong knowledge of company products, policies, and processes to deliver efficient support.
  
• Record and update customer interactions in the internal database (CRM systems).
  
• Meet or exceed daily/weekly performance metrics such as call quality, response time, and customer satisfaction.
  
• Escalate unresolved issues to the appropriate departments while ensuring timely follow-up.
  
• Maintain confidentiality of customer information and adhere to data protection policies.
  
• Work in a team environment and participate in training sessions to enhance performance and service quality.
  

Required Skills and Qualifications:

• Excellent verbal and written communication skills in English.
  
• Strong listening and problem-solving abilities.
  
• Willingness to work in rotational shifts (including night shifts as per international time zones).
  
• Minimum educational qualification: Any graduate
  
• Ability to handle high-pressure situations with professionalism and empathy.
  
• Basic computer literacy and familiarity with CRM tools will be an advantage.