Customer Support Associate

Job Description

About Veera Health:Veera Health is one of India’s leading women’s wellness brands, offering science-backed care for hormonal health. We specialize in supplements and programs designed specifically for women – including treatments for PCOS, gut health, hair fall, and more. We’ve been published in top U.S. medical journals and have helped tens of thousands of women take control of their health. Our mission is to make wellness elegant and exquisite, delivering expert solutions with a premium experience. About the Role:We’re looking for a smart, fast-learning, and highly reliable individual to join our team as a Customer Support Associate. You’ll play a key role in managing day-to-day customer support operations across both our supplements and programs. In addition to providing timely and empathetic support to our customers, you’ll be expected to track trends, analyze issues, and identify root causes — working across teams to ensure high-quality resolution and a smooth customer experience. Key Responsibilities:• Manage end-to-end customer support for Veera’s supplements and digital healthprograms• Respond to customer queries across WhatsApp, email, and other channels withprofessionalism and empathy• Track, log, and organize all customer queries, complaints, and resolution metrics usinginternal tools• Conduct weekly analysis of customer support data to identify recurring issues andopportunities for improvement• Independently identify root causes of customer complaints and work with operations,logistics, and program teams to fix them• Create and maintain SOPs to streamline support workflows and improve efficiency• Learn and adapt to new tools and systems quickly• Prepare MIS reports as needed and present key insights to the leadership team What We’re Looking For:• Completed bachelor’s degree from a reputed institution, with academic distinction orfirst-class honors• 1–3 years of experience in customer support, operations, or client-facing roles• Excellent communication skills — both written and verbal in English• Analytical mindset with the ability to draw insights from data and present them clearly• Reliable, self-motivated, and proactive — takes full ownership of responsibilities• Adaptable, positive-minded, and eager to learn in a dynamic startup environment• Tech-savvy and able to quickly pick up new tools and processes• Bonus: Prior experience in D2C, health, wellness, or e-commerce startups Why Join Us?• Work at the intersection of women’s health, wellness, and innovation• Be part of a high-growth startup with a mission that matters• Take real ownership from day one and grow into a leadership path• Hybrid work model with an energetic and supportive Mumbai-based team