Customer Support Associate

Job Description

COMPANY NAME-vaani infosystems pvt ltd PROFILE-customer support executive(merchant kyc onbording) process Name-Pay U Experience -1 to 2+yr CTC-24 k to 28 k ctc pm LOCATION-gurgaon sector 18,phase-4, udyog vihar,haryana QUALIFICATION-12th to pursuing graduation LANGUAGE-good English NOTE-we need good communication & immediate joiner. make outbond calls to merchants for their account activation kyc for onbording conducting customer satisfaction surveys to understand what areas of the company's services need improvements handling outbond calls of merchants for their kyc & payment related issues communication mediums for offers, updates and much more dealing with customer issues and churning out an easy-to-follow solution managing payment helping customers choose the right product for their requirements and budget handling customer concerns and complaints in a timely manner informing customers of upcoming promotions or deals establishing a positive rapport with all clients and customers in person or via phone forming reports based on customer satisfaction statistics and helping their team to develop new skills interacting with customers to ensure they have a desirable and shareable experience Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹28,000.00 per month Benefits: Paid sick time Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person