Customer Support Associate

Company Description

Technotask Business Solutions Pvt Ltd, founded in March 2020, is a rapidly growing leader in delivering omnichannel solutions that enhance customer experiences and drive business excellence. With 13 centers across India, Egypt, and the UAE, and a diverse team located in the UK, USA, KSA, and Columbia, Technotask has partnered with over 20 global clients across 48 Lines of Business (LOBs). Serving industries such as FinTech, E-Commerce, Health-Tech, and more, the company boasts a comprehensive services portfolio, including voice, email, and chat support, as well as sales and lead generation. With a remarkable growth rate of 400% in just two years, Technotask invites individuals to join its mission of reshaping the future of customer experiences.

Role Description

This is a full-time on-site Customer Support Associate role based in Bhopal. The responsibilities include addressing customer inquiries, providing exceptional customer service, resolving issues in a timely manner, and ensuring positive customer experiences. The role also involves identifying customer needs, offering tailored solutions, and promoting relevant products or services. The Customer Support Associate will contribute to enhancing client satisfaction while effectively following company guidelines.

Qualifications

• Strong skills in Customer Support, Customer Experience, and Customer Service.
• Ability to assist with Sales and contribute to driving revenue through effective communication.
• Proficiency in Training and educating team members or clients on products and services.
• Excellent communication skills, both verbal and written.
• Problem-solving abilities and a customer-first approach.
• Prior experience in customer support roles is preferred but not mandatory.
• Proficiency in using CRM tools and basic knowledge of MS Office Suite is a plus.