Customer Support Associate

Role Overview: As a Junior Customer Support Associate at Reliance Retail in Ludhiana, your main responsibility will be to ensure a superior consumer experience by handling customer queries and enhancing satisfaction across various channels. With 1 to 3 years of customer-facing experience, you will play a key role in maintaining the company's service excellence as it expands its retail presence. Key Responsibilities: - Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly. - Engage with customers across channels to ensure a consistent and positive experience throughout their service journey. - Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines. - Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction. - Maintain accurate customer records using digital tools for efficient data management and future reference. - Support the sales team by cross-checking product information and assisting during high demand periods as required. - Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies. - Contribute to company growth by identifying potential service improvements and providing valuable customer insights. Qualifications Required: - Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently. - Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels. - Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions. - Proficiency in cash handling operations to ensure accurate transactions and maintain financial records. - Knowledge and experience in backend operations for effective coordination of internal processes and order management. - Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops. - Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery. - BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.,