Customer Support Associate

Job Description

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software. Minimum Experience : 0-2 Years Job Duties : · Understand OMSGuru platform and it’s functioning thoroughly · Support our existing clients via Chat, Phone, Email & Tickets. · Help onboard new clients onto our system · Respond promptly and professionally to customer inquiries in person, by telephone, or by email · Maintain an updated knowledge of the organization's products, services, and customer service policies · Explain simply and clearly in response to customer questions and check for customer understanding and acceptance · Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits · Assist clients by demonstrating the use of goods and programs and answering any questions they may have. · Establish and maintain good rapport with customers by using positive language and anticipating their needs. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift