Customer Support Associate

Job Description: We are hiring for the position of Customer Support Associate (Voice + Chat +

Email) for our company.

Roles and Responsibilities:

Customer Support

 Provide information about order status to customers

 Responsible for taking calls, responding to emails and chats

 Handle customer complaints, provide appropriate solutions and alternatives within the time

limits

 Need to be well versed with basic statistics and terms involved in the day-to-day business and

use it while discussing with stakeholders

 Candidate will be aligned with our Customer Support vertical and help us in managing/

resolving customers query, handling escalations and complaints of the dissatisfied customers

& giving best resolutions.

 Strong ability to multitask and take fast decisions independently

 Maintains composure and patience with customers

 Strong listening and presentation skills

 Ability to multitask, prioritize, and manage time effectively.

 Passionate, ambitious and aspiring towards Customer Support.

Communication Skills: • Excellent communication skills (Hindi and English) • Ability to communicate

correctly and clearly with all customers • Good comprehension skills, ability to clearly understand and

state the customer’s issues • Ability to concentrate follow customers issues without distraction to

resolution • Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

Good typing speed. Ability to use a desktop computer system • Familiarity with Windows XP,

Microsoft Outlook, Microsoft Word and Internet Explorer • Excellent typing skills • Demonstrates

understanding of the Internet.

Job Location - Okhla Ph-II

Designation - Customer Relationship Executive (Customer Service)

Minimum Qualification - Graduate / Post Graduate

Minimum Work Experience – Minimum 1yr

Shifts - Should be flexible as per business need

Work mode - Work from office

6 days a week