Customer Support Associate in Bangalore

Job Description

Key Responsibilities Respond to customer queries in a timely and accurate way, via email & chat Identify customer needs and help customers use specific features Share feature requests and effective workarounds with team members Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our product, sales, and marketing teams About Company: Launched in 2019, Scaler is India’s leading tech education company that upskills working professionals and educates aspiring engineers. With an industry-vetted curriculum designed to solve real-world challenges, Scaler offers two flagship programs—Scaler Academy and Scaler DSML—focused on building impact-driven tech talent. Learners are mentored by experts and leaders from top organizations, including MAANG companies. On average, Scaler learners experience a 4.5x return on investment and a 126% increase in salary, reflecting the company’s strong emphasis on tangible career outcomes. Show more Show less