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House of fett
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Customer Support Associate

Customer Support Associate

0 years

|

1 - 2 Lacs

noida uttar pradesh

Posted:1 day ago| Platform: SimplyHired logo

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Skills Required

english in-person communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Customer Support Associate Immediate Joiner
Location: In-house (House of Fett)

Address: B 52, Sector 6, Noida 201301

Responsibilities:

Make outgoing calls for order confirmations and customisations.
Handle order tracking and delivery follow-ups.
Resolve customer queries through calls, emails, or chat.
Manage RTO (Return to Origin) calls and coordinate with the logistics team.
Maintain accurate records of customer interactions and feedback.
Ensure high customer satisfaction through prompt and professional communication.

Requirements:

Good communication skills (English & Hindi).
Basic knowledge of Shopify or e-commerce platforms preferred.
Customer-focused attitude and problem-solving ability.
Prior experience in customer support or telesales will be an added advantage.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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