Customer Support Associate (Hilite Mall)

About the Role

As a Customer Relationship Executive, you will be the face of the brand in our retail stores — delivering a premium shopping experience, driving sales through meaningful conversations, and ensuring every customer walks out delighted. This role is ideal for individuals with excellent communication, sales acumen, and a passion for creating memorable customer experiences.

✨ Key Responsibilities

• Deliver an exceptional in-store customer experience, ensuring every interaction reflects the brand’s premium positioning.
• Drive tele-calling and lead closures, converting prospects into loyal customers.
• Communicate confidently and clearly in fluent English, creating trust and comfort for customers.
• Demonstrate strong consultative selling skills to understand customer needs and offer the right product solutions.
• Exhibit thorough product knowledge and articulate features and benefits effectively.
• Execute lead management and follow-ups systematically to boost conversions.
• Support day-to-day store operations — including merchandising, billing, and reporting.
• Maintain a professional appearance and behavior, embodying the brand’s values at all times.
• Collaborate with the store team to achieve and exceed monthly sales targets.
• Handle customer concerns with empathy, ownership, and urgency to ensure complete satisfaction.

Key Skills & Requirements

• Excellent Customer Service Skills – Non-negotiable
• Strong Tele-calling & Closure Skills – Non-negotiable
• Fluent English Communication – Non-negotiable
• Professional Sales Skills – Non-negotiable
• Presentable, confident, and well-groomed personality
• Ability to work in a fast-paced, customer-centric retail environment
• Minimum qualification: 10+2 / Graduate preferred
• Prior retail or sales experience will be an added advantage

Why Join Us

• Be a part of India’s fastest-growing premium comfort-tech brand.
• Opportunity to grow within a structured career path.
• Training and development programs to sharpen your customer and sales skills.
• Attractive incentives and performance rewards.

✅ If you love interacting with people, have a flair for sales, and want to grow with a premium lifestyle brand — this role is for you.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Required)

Work Location: In person