Customer Support Associate

As a Customer Support Associate at GEMGEM, you will play a crucial role in providing exceptional service to our customers on our luxury marketplace for authentic pre-owned fine jewelry. Your responsibilities will include: - Live Chat Support: - Answering customer inquiries promptly and professionally through live chat. - Ensuring clear and efficient communication in English. - Sales Support: - Assisting customers in selecting the right products by sharing detailed information. - Supporting the sales team through effective communication. - CRM & Data Management: - Updating customer information on our CRM system. - Logging chat interactions and monitoring customer activity. - Order Coordination: - Assisting in order processing and coordinating with internal departments. - Keeping customers informed about the status of their orders. - Issue Handling: - Resolving customer concerns in a timely and courteous manner. - Escalating complex issues when necessary. - Reporting: - Generating reports on chat interactions and sales support activities. - Contributing ideas for enhancing our services. - Process Improvement: - Identifying areas for improvement in customer service processes. - Making suggestions to enhance the overall customer experience. Qualifications required for this role include: - A graduate degree in any discipline. - Minimum of 1 year of experience in sales support (experience in tech/IT is a plus). - Proficiency in written and spoken English. - Familiarity with CRM systems, Microsoft Office, and AI tools. - Strong multitasking abilities and a collaborative approach. - Customer-centric mindset with strong problem-solving skills. At GEMGEM, you can look forward to: - Competitive salary based on your experience. - Performance-based bonuses. - Opportunities for career advancement. - Training and development support to help you succeed in your role. If you are passionate about assisting customers and eager to grow with a dynamic global organization, we encourage you to apply to join the GEMGEM team and be part of our exciting journey. Apply now to embark on this rewarding career opportunity.,