Customer Support Associate

The Mission: Build the operating system for the future of AI-powered entertainment.

About Us

Our journey at Dashverse began with a simple question: What if AI could power the next generation of entertainment As a Series A company backed by leading investors like Peak XV, Matrix, and Stellaris, we first redefined storytelling with Dashtoon, our revolutionary AI comics creation and distribution platform. Now, with Dashreels, we are creating a new universe of short-form video, pairing addictive short dramas with our own game-changing AI-generated originals. We're on a mission to become the world's go-to destination for compelling, short-form narrative content.

The Opportunity

We're looking for a proactive and empathetic Customer Support Executive to be the voice of our brand. As the first point of contact for our customers, you'll play a key role in ensuring customer satisfaction and maintaining strong relationships. This is a great opportunity to work in a fast-paced, customer-centric environment where your communication skills and problem-solving abilities will directly impact customer experience.

What You'll Do

• Respond to customer queries via email, chat, and phone in a timely and professional manner.
• Resolve product or service-related issues with clarity, empathy, and efficiency.
• Maintain accurate records of customer interactions using internal tools.
• Collaborate with internal teams (such as tech, growth, and product) to escalate and resolve complex issues.
• Continuously gather customer feedback to improve processes and customer satisfaction.

Mandatory Skills

• Excellent written and verbal communication skills in English.
• Experience in customer support or client-facing roles.
• Strong problem-solving skills and a calm, composed approach under pressure.
• Ability to handle multiple conversations and manage time effectively.
• Proficiency in basic computer tools.
• Customer-first attitude with high levels of empathy and patience.

Good to have

• Fluency in additional languages, depending on the customer base.
• Basic understanding of the company's product/industry.
• Willingness to work flexible shifts, including weekends or evenings if needed.

Why Join Us

• Build from the Ground Up:

  A rare opportunity to shape the core systems of a breakout company in its early, high-growth stage.

• Unprecedented Impact:

  Your work will directly influence the success and scalability of our entire operation.

• Work with the Best:

  Join a dynamic and passionate team that is setting new standards in storytelling and technology.

• Accelerate Your Career:

  This role offers immense potential for personal and professional growth in a fast-scaling company.

Ready to build with us Apply now.