Customer Support and Inside Sales Specialist

Job Description

Role & responsibilities • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency Build expert, dynamic knowledge of the companys products and services Conduct research with available resources to satisfy customer inquiries Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties Meet customer-service department sales targets, generating leads when opportunities arise Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review Preferred candidate profile Bachelors degree in business administration, communications, or a related field is preferred. A minimum of 2-6 years of overall experience in Customer Support and Inside sales. Familiarity with office software and collaboration tools (Zoho is preferred). Strong organizational and multitasking abilities. Ability to work collaboratively with cross-functional teams. • Strong problem-solving and critical-thinking skills. Ability to adapt to changing business requirements and priorities Experience from Manufacturing industry would be helpful and knowledge on engineering materials, Cost estimation. Customer interface- having experience is tele calling for demand generation and customer coordination. Good Knowledge on Excel and working experience on Salesforce/CRM and any ERP systems. Perks and benefits Competitive salary and benefits package Opportunity to work with a dynamic and innovative team Professional growth and development opportunities About Scope Metals Trading & Services India Pvt Ltd Scope Metals India is a leading metals trading and services company located in Bangalore, India. We specialize in providing an extensive range of metals and engineering plastics to customers across the country. Our products are sourced from the best suppliers around the world, ensuring the highest quality standards are met.