Customer Support Analyst

Job Title:

About the Company

VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities' students & alumni and their career centres use our products to accelerate their career goals.

Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves in innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth of

every team member. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high caliber team members.

VMock is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We have offices in Gurugram and Chicago.

What will you Do?

• Work closely with account managers to understand client expectations on user issues

• Drive user satisfaction and experience by addressing product related queries and requests

• Support the core team with the presentations and data reports being shared with the clients

• Forecast and track key account metrics to derive important customer insights

• Ensure dashboards are up to date and accurate on an ongoing basis

• Work with the core team to enhance end user experience and process efficiency by sharing insights obtained through data analysis and observation.

What you should have?

• Bachelor's degree from a top-tier institute/college of Delhi University

• 0-2 years of work experience in supporting or managing clients. Preferably clients utilising business software, particularly in a web-based, SaaS environment

• Analytical genius to work with large amounts of data; having deep data mugging ability to prepare data for machine learning algorithms

• Exceptional written and verbal communication skills

• Business smartness coupled with a strong understanding of business concepts

• Proficiency in word processing, spreadsheets (excel) and PowerPoint

• Ability to work with limited supervision within a team with a high-level of individual initiative