Customer Support Agent

Job Description

Are you a brilliant analytical mind and a problem solver who could provide front-line support for a game-changing, Accounting/Tax Software? Do you want to be a hero to customers by resolving their complex accounting and tax calculation queries? Are you good with computers and Windows Operating systems? We are looking for Customer Support Agents to join our support team in Hyderabad as well as providing telephone, email and remote assistance to our UK customers as part of our Customer Support Team. Acuity Software Technologies is a Hyderabad based software Development Company, a part of UK based group of companies. The Group has a rapidly growing brand of software products. Key responsibilities We are pleased to announce the recruitment of a Customer Support Agents who are fluent in English. Daily tasks include: Providing first-level support. Using your accounting knowledge, to identify issue a customer is facing and resolving and providing relevant advice to them. Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated. Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database. Testing of the products to ensure the quality of the product and also assisting the Business Analyst in terms of documentation. Discussion with development and QA teams to resolve technical issues Documenting customer requests for modification of existing and new feature. Liaising with Product Analysts and development team leads. Essential Requirements Must have very good communication skills in English, both verbal and written. Must have good computer skills and knowledge of Microsoft Windows OS. Must be very good in Microsoft Office MS Word, MS Excel, etc. Good knowledge of book-keeping, accounting and taxation. Good understanding of various accounting software and its functions. Ability to interpret tax calculations rules and perform tax calculations. Good organisational, interpersonal and analytical skills. Excellent telephone and customer handling skills. Ability to handle stressful situations and deal professionally with irate customers. Qualification B. Com MBA Note: It is purely work from office. We have 2 Saturdays off in a month. Show more Show less