Customer Success Specialist

Job Description

Job Purpose: To support customers as they transition from sales prospects to active users of products. They're focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business: Responds to inquiries. Expedites critical orders. Communicates dispositions. Researches and resolves problems. Research orders. Provides quote preparation. Orders tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and-or other such support to sales team members and-or external customers. Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. Performs other duties as assigned. Responsibilities: Customer value realisation Customer satisfaction Revenue growth Increased adoption Knowledge, Skills and Experience: >3 to 5 Years of relevant work experience Required Education: Bachelor's Degree Able to execute instructions and to request clarification when needed. Able to recognize and attend to important details with accuracy and efficiency. Able to communicate clearly and convey necessary information. Able to collaborate and build solid, effective working relationships with others. Key Skills