Job Description

We are looking for application support resources who can work from banks premises in Mumbai and perform the application support for Perfios solutions. Responsibilities: Be the product expert with an in-depth understanding of product features, constraints and limitations and offer product integration solutions. Work closely with clients for support needed during product integration and post Go-Live for queries, requests and any other consulting wrt the product. Engage with cross functional team Business development, client servicing for feedback/queries/requests on product and align with product development and project management teams for proactive and prompt closure within the defined SLAs. Assist product managers in documentation, creating SOPs and knowledge base of the product Understand the business requirements and identify gaps in different processes and execute process improvement Handle queries/change request and provide solutions and prioritize them for the development team Drive user stories/JIRA tickets according to the requirement Prepare functional documents (BRD and FRD) wherever required Monitoring the dashboards and alerts Be the domain expert for the sectors you are researching. Provide the strategy and Business Development teams with a complete understanding of customer feedback on existing products in that sector, competitive drivers, and market dynamics. Good Problem solving and issue debugging skills Involving in client demo Requirements: Bachelors degree or equivalent, Masters preferred but not necessary Understanding of SDLC 2-4 years of relevant experience Exceptional communication skills