Customer Success Partner

Zapcom is a global Product Engineering and Technology Services company with a specialization in developing bespoke, customer-centric solutions for various industries such as BFSI, e-commerce, retail, travel, transportation, and hospitality. Our headquarters are located in the US, and we have a strong presence in India, Europe, Canada, and MENA. We are known for our expertise in transforming innovative ideas into tangible outcomes through the utilization of AI, ML, Cloud solutions, and full-stack development technologies. At Zapcom, we place significant value on accountability, ownership, and equality, providing you with the platform to thrive professionally. Your aspirations are important to us, and we are committed to supporting you in achieving your goals. Our inclusive and collaborative work culture ensures that every voice is heard, fostering innovation and driving business value. With our global footprint and ambitious growth plans, this is an exciting time to become a part of our team. Join us today to work on impactful projects that are shaping the future and be a part of something extraordinary! As a member of our team, your responsibilities will include: - Managing the overall relationship with assigned clients, overseeing onboarding, implementation, training, adoption, retention, and ensuring high levels of customer satisfaction. - Building a trusted and strategic advisor relationship to drive continued value from our products and services. - Developing and maintaining customer success strategies and best practices. - Effectively communicating with internal and external senior-level management to understand customer needs, enhance retention and growth, and share insights. - Monitoring and updating customer success metrics and data as necessary. - Serving as the primary point of contact for assigned customers, fostering trust and rapport, identifying opportunities for improvement, sharing best practices, and documenting outcomes. - Analyzing the customer journey, offering a consultative approach to help clients overcome challenges and achieve their objectives. - Coordinating interactions and workflows among project team members, including third-party service providers, to ensure timely deliverables. - Collaborating with team members to problem-solve and strategize for upcoming client meetings. - Creating relevant documentation to showcase performance in C-Sat/NPS scores. Requirements: - Minimum of 5 years of experience in customer management, account management, or customer success roles. - Strong verbal and written communication skills, strategic planning abilities, and proficiency in project management. - Possess an analytical and process-oriented mindset. - Comfortable working in a fast-paced environment across multiple departments with tight deadlines. - A proactive team player, self-starter, and multitasker with the ability to adapt quickly to changing priorities. - Bachelor's or master's degree. - Familiarity with project management tools. Join Zapcom today and embark on a rewarding journey where your contributions make a real difference in shaping the future of technology solutions across various industries. Apply now and be part of our dynamic and innovative team!,