Customer Success Manager - US

5 - 11 years

5 - 11 Lacs

Posted:8 hours ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Deliverables

  • Lead customer success lifecycle from onboarding to renewals
  • Build and manage a team of Key Account Managers
  • Drive initiatives to reduce churn and boost customer engagement
  • Coordinate with internal teams for smooth issue resolution

Role Responsibilities

  • Guide team on handling escalations and customer issues
  • Monitor account health and identify upsell opportunities
  • Standardize customer success processes and KPIs
  • Ensure high client satisfaction through proactive engagement

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Venture Capital and Private Equity Principals

Bengaluru Karnataka

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