Customer Success Manager

As a Customer Success & Adoption Manager in the architecture, engineering, and construction (AEC) industry, your role is crucial in ensuring that customers fully benefit from our construction design solutions, such as BIM, CAD, and other planning and modeling software. Your responsibilities include: - Onboarding and training customers on construction design software, such as BIM, CAD, and collaboration platforms. - Driving product adoption by aligning features with AEC workflows. - Serving as a trusted advisor to clients to ensure their satisfaction, retention, and growth. - Monitoring customer health and usage metrics to identify risks and opportunities. - Collaborating with product and support teams to address customer feedback and feature requests. - Developing tutorials, training materials, and case studies tailored to the construction design process. To excel in this role, you should meet the following qualifications: - Minimum 6 years of experience in Customer Success or related roles, preferably in construction tech or AEC software. - Strong understanding of design and construction workflows. - Excellent communication and problem-solving skills. - Experience with tools like Revit, AutoCAD, Procore, or similar is a plus. This is a full-time, permanent position located in person.,