Customer Success Manager

Company Description

Octa GST, a brand of Blowbits Solutions LLP, was established in 2017 to create intelligent and user-friendly compliance software for India. As an authorized GST Suvidha Provider (GSP), the company connects taxpayers and government GST systems with secure and scalable digital solutions. Octa GST's flagship product streamlines GST return filing, e-invoicing, e-waybill generation, and audit management, offering a unified SaaS platform that ensures efficiency and accuracy. Trusted across India by enterprises and consultants, Octa GST delivers reliable, transparent, and accessible compliance solutions. With expertise in taxation, software architecture, and automation, Octa GST is committed to simplifying financial and regulatory compliance for businesses.

Role Description

This is a full-time, on-site role for a Customer Success Manager located in Udaipur. The Customer Success Manager will focus on ensuring client satisfaction by managing customer relationships, addressing inquiries, resolving issues, and driving customer engagement. Responsibilities include onboarding clients, providing product training, assisting with technical support coordination, gathering feedback for continuous improvement, and ensuring the successful adoption of Octa GST products.

Qualifications

• Customer relationship management and client engagement skills
• Proficiency in technical support, issue resolution, and troubleshooting
• Ability to onboard, train, and guide clients effectively
• Strong communication, problem-solving, and interpersonal skills
• Experience in tax compliance, SaaS platforms, or finance is advantageous
• Familiarity with GST processes and regulatory compliance (preferred)
• Bachelor’s degree in Business Administration, Customer Success, or a related field