Customer Success Manager

Job Description

About Nektar.ai Nektar.ai is an AI-powered Revenue Operations platform that helps B2B sales teams automatically capture, clean, and enrich CRM data to deliver pipeline visibility, boost rep productivity, and accelerate revenue growth. Our mission is to turn your messy CRM into a clean, complete, and actionable system of truth. Role Summary: We’re looking for a sharp, self-driven Customer Success Manager who thrives in a fast-paced SaaS startup and loves working with data. You’ll partner with GTM teams at high-growth companies to help them unlock value from Nektar’s automation and insights—from onboarding to strategic business reviews and expansion. You’ll need to be inquisitive, process-oriented, and fluent in turning raw data into insights. This isn’t a support role—it’s a strategic one. We want someone who can jump in quickly, operate with minimal hand-holding, and constantly think about how to scale and automate customer success. What you will do: Onboard & Implement: Lead customers through a structured onboarding experience aligned with their business goals and tech stack. Drive Adoption & Value: Ensure customers get maximum ROI from features like contact enrichment, CRM automation, and revenue signals. Be a Data Power-User: Extract, clean, and analyze data from Salesforce, spreadsheets, and internal dashboards. Use vlookups, queries (e.g., SOQL), and AI tools to spot trends, gaps, and engagement patterns. Translate this into actionable recommendations. Lead Strategic Conversations: Conduct regular business reviews, strategic checkpoints, and deep-dive sessions to show impact and chart next steps. Multi-Thread & Build Champions: Engage multiple personas across the customer org—RevOps, Sales, CS, IT—and build strong cross-functional relationships. Think Scale & Automation: Constantly look for ways to templatize, productize, and automate CS processes. Be the Voice of the Customer: Influence roadmap by sharing insights with Product, Engineering, and GTM teams. Own Retention & Expansion: Proactively flag risks, track usage metrics, and collaborate with Sales on renewals and upsell motions. What we are looking for: 1–2 years of experience in a Customer Success, RevOps, or GTM role at a B2B SaaS company (startup experience preferred) You must be willing and able to work between 9 AM EST - 5 PM EST Hands-on with data tools —Excel (vlookup, pivot), Salesforce, query writing, and AI-powered analysis Strong communication and storytelling skills —especially when presenting data-backed insights A high degree of self-drive, curiosity, and ownership Ability to context switch across multiple customers, personas, and technical use cases Experience conducting business reviews, driving value conversations, and building champions Bias toward process thinking , automation, and operational efficiency Bonus: Experience with tools like Gong, Outreach, People.ai, Clari, or Tableau Why Nektar.ai? Work with a fast-moving, ambitious team solving real RevOps pain points Play a critical role in shaping the customer journey and product evolution Gain exposure to AI, automation, and revenue intelligence in action Flexible work culture, high ownership, and fast growth trajectory Show more Show less