Job Description

Ensure effective customer onboarding and drive sustained adoption over time. Develop a deep understanding of client goals and align our solutions to deliver measurable business impact. Educate clients about key product features and ensure high engagement. Account Growth (Upsell, Cross-Sell & Expansion) Identify growth opportunities within existing accounts and drive upsell and cross-sell initiatives. Develop expansion strategies, including multi-country deployments, multi-division rollouts, and usage expansion. Own renewal discussions and proactively mitigate churn risks. Work closely with sales and marketing teams to drive account expansion campaigns. Relationship Management & Client Engagement Develop and maintain strong relationships with key stakeholders at all levels. Conduct business reviews (MBRs/QBRs), analyze key performance indicators (KPIs), and share insights. Act as the voice of the customer, providing feedback to Product, Engineering, and Support teams. Operational & Issue Resolution Collaborate with internal teams to ensure smooth service delivery and issue resolution. Track customer usage trends to identify at-risk accounts and implement proactive strategies. Qualifications: 3 - 5 years of experience in Customer Success, Account Management, or Sales in an IT, SaaS, or Enterprise Software company. Experience in sales-driven roles with a proven ability to drive upsell, cross-sell, and account expansion. Supply Chain or Logistics industry experience is a plus. Ability to build relationships with decision-makers, product champions, and end-users in both startups and large enterprises. Strong executive presence, negotiation, and stakeholder management skills. Passion for technology and a growth-focused mindset.