Customer Success Manager

Job Description

Customer Success Manager Job Type: Full Time Job Location: Malad Mumbai Experience: 1 - 2 Years Rotational Shift: 08:00 pm to 05:00 am About the Role: We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively. Responsibilities: Answering day to day client queries and providing creative solutions Working on large scale project that optimize our clients’ workflows Training clients on the EDS platform Helping to improve client documentation, writing help articles, or creating how to videos Becoming an expert on the EDS platform Desired Skills / Qualifications: Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc). Ability to manage multiple projects and work collaboratively. Should have excellent writing and verbal communication skills. Benefits and Perks:​ Atmosphere of growth and opportunity Collaborative culture of smart, young and dedicated people Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere Other perks and employee benefit Job Type: Full-time Pay: ₹311,765.15 - ₹1,450,530.95 per year Schedule: Night shift Application Question(s): Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively. Experience: Customer Success Manager: 1 year (Required) equity data science: 1 year (Required) finance service: 1 year (Required) client enquiry: 1 year (Required) client management: 1 year (Required) Account management: 1 year (Required) Investment management: 1 year (Required) Location: Malad, Mumbai, Maharashtra (Required) Work Location: In person Speak with the employer +91 9580158947