Job Description

As a Customer Success Manager at Exponentia.ai, you will play a pivotal role in ensuring customer satisfaction and long-term success across the UK and European markets. You will act as the primary point of contact for our clients, helping them leverage our data, AI, and cloud solutions to achieve their business objectives. This role requires close collaboration with cross-functional teams, including data scientists, engineers, and sales, to deliver seamless and impactful solutions. Job Responsibilities: Develop and nurture client relationships, ensuring long-term partnerships across the US. Drive account expansion by identifying growth opportunities and building AI and data intelligence business cases. Manage client satisfaction and engagement, ensuring seamless delivery of AI + Data + Cloud solutions. Act as the key stakeholder for project governance, working closely with delivery teams to ensure timely execution. Evangelize Exponentia.ai s capabilities across industry forums, events, and networks in the US market. Own revenue growth targets by driving cross-sell and upsell opportunities. Develop strategic account plans and execute customer success strategies in collaboration with leadership. Conduct executive-level presentations, articulating value propositions tailored to client needs. Address and resolve project challenges by deep diving into ongoing engagements. Work with the pre-sales team to create proposals, pitch decks, and thought leadership content for clients. Facilitate regular workshops, stakeholder meetings, and business reviews with clients. Required Skills: 2-5 years of experience in customer success, account management, or a related role. Strong understanding of data analytics, AI/ML concepts, and cloud platforms (AWS or Azure). Experience engaging with senior executives (VP, Director, or C-level) in enterprise accounts. Proven ability to operate in a fast-paced, high-growth environment and adapt to evolving client needs. Strong analytical and problem-solving skills with a customer-first mindset. Ability to navigate complex client organizations and align solutions with business objectives. Excellent verbal and written communication skills, capable of translating technical concepts for business audiences. Certifications in AWS, Azure, data analytics, or AI/ML are a plus. Education/Qualification: MBA from Tier I/II institute. Why join Exponentia: Expand your knowledge and work with cutting-edge technologies. Opportunity to work with some of the best minds and collaborate with them. Learn from Industry experts. Get Certified with latest technologies and platforms. Get access to networks of OEM partners and business leaders who are setting new standards at the cutting-edge of technology. Exponentia.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.