Customer Success Manager

Job Description

This is a high visibility individual contributor position within the global Customer Success organization. As a customer success manager, you will work with Check Point s customers to ensure they realize the value and benefits of Check Point s security solutions. Key Responsibilities Check Point s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel. Your main responsibility will be to accelerate the customer s value realization of the Check Point products and services and to help Check Point continue to grow its customer community. You will be called upon to: Regularly engage with key customer, partner and Check Point stakeholders Plan and execute post-sale onboarding processes Build with customers their implementation goals and roadmaps Provide reporting on adoption and retention, to customers, partners and Check Point peers Lead customer-facing quarterly business reviews Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines Be accountable for the resolution of customer issues, including escalations Support the Sales Organization s efforts to drive awareness of Check Point solutions Share customer input with Check Point stakeholders in order to improve Check Point s offerings Qualifications At least 5 years of relevant experience in the Cyber industry in roles of customer service / customer success / Sales Fluent English and excellent communication skills and ability to foster positive business relationships Technical skills and IT industry background preferred Experience analyzing and optimizing the existing processes in the Customer Success department Highly organized and able to multi-task Self-driven and proactive nature Patient and active listener Ability to work independently in a high velocity environment Willingness to travel abroad from time to time. What will you get in return Exposure to exciting and award-winning technologies in the Cyber Security industry Opportunity to fulfill your potential by rolling out creative ideas and projects Work with and build a long-lasting relationship with a team of brilliant people